Terms and conditions

Attention: Please read these terms carefully before using the Danube Caviar website. By using this website you indicate that you accept these terms. If you do not accept these terms (the “Terms”), DO NOT USE THIS WEBSITE.

General Terms & Conditions

This site is owned and operated by S.C. Kaviar House S.R.L. (“Company”),trading under the Danube Caviar registered trademark. The Company is registered in Bucharest, 6th Presei Street sector 1, Romania. Our Company registration number is J40/ 20570 with CUI RO 4597719.

Ownership of rights

All rights, including copyright, for this website are owned by or licensed to the Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, noncommercial use, is prohibited without our explicit, written permission. You may not modify, distribute or repost anything on this website for any purpose.

The Company either owns the intellectual property rights in the underlying HTML/CSS/PHP, text, images, audio clips, video clips, software and other content (collectively, the “Content”) that is made available to you on this website, or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. Except as provided in these Terms, the Company prohibits the redistribution or copying of any Content on this website without its express written permission.

Trademarks

The trademarks, logos, and service marks (collectively, the “Trademarks”) displayed on this website, including, but not limited to Danube Caviar are registered trademarks of the Company or its partners. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the express written permission of the Company or such third party that may own the trademarks displayed on this website. Your misuse of the trademarks displayed on this website, or any other Content on this website is strictly prohibited.

Accuracy of content

We have taken great care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given are approximate only.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that your antivirus software and spyware software is up to date and that you have the right equipment available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

All Orders are subject to acceptance and availability. If any of the items you have ordered are not in stock, we will contact you by e-mail or phone. You will have the option either to wait until the unavailable item is in stock or to accept a replacement of the same or greater value, or cancel the unavailable item from your Order.

Until the client responds either verbally or in writing as to his or her decision regarding the missing products, the order will not be honored and will be treated as an unconfirmed order.

Order confirmation

Orders placed either by phone or through the Contact form are only considered final when confirmed. Confirmation of the order and final review can be done either verbally or in writing with one of the Company’s sales representatives. From that moment on the order is considered final and can no longer be altered.

The client is the only responsible to ensure that at the moment of confirmation all prices, quantities, products, and personal details are correct. The company will not be held liable for any incomplete, undelivered, undeliverable and/or incorrect orders that occur as a result of incomplete or wrong information provided by the customer at the moment of order confirmation.

The confirmation of the order, either verbally or in writing, represents a binding legal contract between the buyer and the Company, and is now subject to all applicable laws.

Price

The prices payable for your Order are as set out on our website. Prices do not include VAT or any other taxes. The minimum quantity purchasable for every product is described next to its price on the website.

We have taken great care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given are approximate only.

For special orders, where the total amount is equal or greater than 3.000 lei, excluding VAT or any other tax, the products’ prices may change. These changes are mutually agreed upon by the Company and the client and will be confirmed in writing at the time of order confirmation. Upon order confirmation these prices are final and can no longer be altered.

Payment terms

Payment for the order can be made at the moment of order confirmation through a bank transfer to the Company’s account. The buyer’s debt is considered paid at the moment of receipt of a payment confirmation slip from the bank. Payment can also be made upon delivery of goods.

Delivery

To ensure product quality, and to maintain freshness, all Orders are dispatched for next day delivery. We offer express deliveries through our currier partners. The orders will be processed and delivered Monday through Friday.

Delivery costs and supported entirely by the buyer if the total of the order is under or equal 300 lei, excluding VAT or any other taxes. Usually, the price for delivery is approximately 10 lei/order plus 1 leu / kg. However, we are not responsible for these prices and they can change without prior notice.

For orders where the amount totals more than 300 lei, excluding VAT or any other taxes, the Company will be responsible for delivery charges as long as the delivery address is in Romania and covered by our delivery partners. If the location is not covered by our partners, then the buyer will be responsible for any added charges (“kilometer charges”) based upon distance to the nearest location covered by our partners.

These costs and terms will be discussed and confirmed in writing at the moment of order confirmation.

Risk and ownership

Risk of damage to or loss of your Order passes from the Company to the client at the time of package handover to the courier service. Handover to the courier service is done with an accompanying document confirming the proper quality and state of the package at said time.

Force Majeure

The Company cannot be held responsible for not honoring, or partially honoring orders while under the effects of “acts of God” or force majeure as described in the governing laws. These may include but are not limited to: severe weather effects, earthquakes, tornadoes, blizzards, riots, war, disease outbreak, alien invasion, zombie apocalypse, Ragnarok, the awakening of Cthulhu, radioactive monster attack, computers becoming sentient and so on.

Returns Policy

Due to the perishable nature of our products and in accordance with the governing laws we cannot accept returns on any product for any reason.

Disputes

All disputes shall be settled in an amicable fashion. However, if disputes cannot be settled as such then they shall be referred to the legal courts in Bucharest, Romania.